皇冠体育app officer will ask you some security questions to confirm your identity. 皇冠体育appy may also ask you to send documents about money, savings and rent, for example: payslips bank, building society or Post Office accounts rent book or tenancy agreement benefits and tax credit awards You can send original or copies of documents to support your review. 皇冠体育app officer will tell you what you need to do. Phone calls usually last up to an hour but may be longer. You can reschedule the phone call if you need to.

Appointment to check your benefit payment

You may get a phone call from a Department for Work and Pensions (DWP) officer to check that your benefit payment is correct. 皇冠体育app reason is to collect national statistics on the benefits system.

This page is also available in Welsh (Cymraeg).

A Performance Measurement review officer may phone you if you鈥檙e claiming:

Carer鈥檚 Allowance
Housing Benefit
Pension Credit
Personal Independence Payment (PIP)
State Pension
Universal Credit

Your name is selected at random to be checked.

You鈥檒l get a letter in advance telling you the date and time of the phone call.

What to expect

皇冠体育app officer will ask you some security questions to confirm your identity.

皇冠体育appy may also ask you to send documents about money, savings and rent, for example:

payslips
bank, building society or Post Office accounts
rent book or tenancy agreement
benefits and tax credit awards

You can send original or copies of documents to support your review. 皇冠体育app officer will tell you what you need to do.

Phone calls usually last up to an hour but may be longer.

You can reschedule the phone call if you need to.

皇冠体育app