Closed consultation

Alternative Dispute Resolution requirements and draft licence modification

From:
Office of Rail and Road
Published
3 January 2019

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Summary

Seeks views on ORR's consultation response about requiring rail companies to be members of an approved ADR scheme and feedback on draft licence modifications.

This consultation was held on .

This consultation ran from
to

Consultation description

皇冠体育app Office of Rail and Road (ORR) is seeking feedback on its response to a consultation on proposals to modify rail passenger and station licences to mandate membership of the Alternative Dispute Resolution (ADR) scheme. 皇冠体育app aim of this would be to to ensure consumers are given long-term certainty of the ability to obtain a free and binding means of independent redress. We are also asking for views on draft wording for the licence modification.

Updates to this page

Published 3 January 2019

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