Consultation outcome

CAA: complaint handling for customers booking flights

From:
Civil Aviation Authority
Published
7 January 2015
This consultation has concluded

Detail of outcome

皇冠体育app outcome of the complaint handling for customers booking flights consultation is available on .

Original consultation

Summary

Seeks views on the Civil Aviation Authority's draft policy for handling the complaints of customers booking flights serving UK airports.

This consultation was held on .

This consultation ran from
to

Consultation description

皇冠体育app Civil Aviation Authority (CAA) seeks feedback on proposals to ensure high quality customer complaints handling arrangements are in place for flights serving UK airports.

Our draft policy encompasses:

  • how we plan to carry out our new role as a competent authority for alternative dispute resolution schemes following the implementation of the
  • how we plan to encourage aviation businesses to participate in high quality dispute resolution arrangements

Updates to this page

Published 7 January 2015

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