皇冠体育app

皇冠体育app Regulator of Social Housing is seeking views on our revised regulatory consumer standards. 皇冠体育app publication of draft consumer standards for consultation marks an important step in delivering our future consumer regulation role, with the steps we are taking to develop this approach set out in our earlier publications, Reshaping consumer regulation 鈥� our principles and approach and Reshaping consumer regulation: our implementation plan.

We are issuing for consultation four draft consumer standards which set out the specific expectations and outcomes that all registered providers will be expected to achieve. We anticipate that the final set of standards will apply from April 2024:

• 皇冠体育app Safety and Quality Standard
• 皇冠体育app Transparency, Influence and Accountability Standard
• 皇冠体育app Neighbourhood and Community Standard
• 皇冠体育app Tenancy Standard.

皇冠体育app draft standards have been designed to reflect our statutory objectives and powers set out in the most recently amended by the Social Housing (Regulation) Act 2023 (the 2023 Act), and to meet expectations in the Social Housing White Paper (皇冠体育app charter for social housing residents) for our strengthened consumer regulation role.

皇冠体育app 2023 Act amends the Housing and Regeneration Act 2008 to give us the power to issue a Code of Practice in relation to the consumer standards. As part of this consultation, we are seeking views on a draft Code of Practice to amplify the proposed standards and assist registered providers in understanding how they might achieve compliance. We have also published a regulatory impact assessment and equality impact assessment and welcome views on their conclusions as part of the consultation.

This page includes:

• 皇冠体育app consultation document 鈥� 鈥楥onsumer standards consultation: Reshaping consumer regulation July 2023鈥�
• 皇冠体育app draft consumer standards
• 皇冠体育app draft Code of Practice
• 皇冠体育app consultation questions
• A summary of the consultation document
• An easy read summary of the consultation document
• A draft regulatory impact assessment
• A draft equality impact assessment

Please also see the draft Directors鈥� remuneration and management costs note.

Following this consultation, we will consider the responses received and then set out our decision on the final form of the consumer standards and Code of Practice. We expect to replace the existing consumer standards with the final revised standards from April 2024.

We look forward to hearing from landlords, tenants and anyone with an interest in social housing.