Consultation outcome
Disabled People's Protection Policy: guidance changes for train and station operators
Detail of outcome
皇冠体育app Office of Rail and Road published its on 27 July 2019.
Original consultation
Consultation description
皇冠体育app Office of Rail and Road is seeking feedback on proposals to change the Disabled People鈥檚 Protection Policy (DPPP) guidance. 皇冠体育app changes aim to:
- increase the reliability of assistance for disabled passengers
- improve accessible journey planning
- reduce the notice period for booking assistance
- ensure all train companies provide compensation to passengers if they do not receive the assistance they have booked
- standardise and improve information for passengers
- strengthen train and station operators鈥� staff training
Updates to this page
Published 23 November 2018
Last updated 30 July 2019
show all updates
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Consultation outcome published by the Office of Rail and Road.
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Consultation closing date extended to 15 February 2019.
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First published.