Consultation outcome

Improving access to delay compensation

From:
Office of Rail and Road
Published
1 July 2020
Last updated
9 August 2023 鈥� See all updates
This consultation has concluded

Detail of outcome

皇冠体育app Office of Rail and Road published its consultation on 30 November 2021.

Detail of feedback received

皇冠体育app Office of Rail and Road published to this consultation on 14 May 2021.

Original consultation

Summary

Proposals for a delay compensation licence condition for rail passenger services.

This consultation was held on .

This consultation ran from
to

Consultation description

Proposals to improve access to delay compensation through a new licence condition, code of practice and 3rd-party intermediary code.

皇冠体育app Office of Rail and Road鈥檚 (ORR) proposals for this delay compensation code of practice were designed to tackle the key barriers: awareness and ease of process. It also set requirements on monitoring, reporting and continual improvement.

Updates to this page

Published 1 July 2020
Last updated 9 August 2023 show all updates

  1. Update to feedback and consultation outcome.

  2. Remove non-accessible links.

  3. First published.

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