Consultation outcome

Rail, aviation and maritime: applying the Consumer Rights Act

From:
Department for Transport
Published
29 October 2015
Last updated
6 September 2016 鈥� See all updates
This was published under the 2015 to 2016 Cameron Conservative government
This consultation has concluded

Read the full outcome

PDF, 337 KB, 18 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail of outcome

Update 6 September 2016

皇冠体育app government has decided that the Consumer Rights Act 2015 should apply in full to all transport services, including mainline passenger rail services, from 1 October 2016.

Outcome 7 July 2016

Formal government response to the consultation on exempting aviation, maritime and EU licensed rail passenger operators from 2 provisions of the Consumer Rights Act 2015, as they relate to transport operators鈥� liability for cancellations and delays to services. 皇冠体育app response includes:

  • government鈥檚 decision
  • proposed next steps
  • summary of responses received

Original consultation

Summary

Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.

This consultation ran from
to

Consultation description

皇冠体育app Department for Transport is proposing to seek an exemption under certain provisions of the Consumer Rights Act 2015 (services chapter) for the following sectors:

  • aviation
  • maritime
  • rail

皇冠体育app exemption relates to compensation arrangements for customers when services are delayed or cancelled or in cases of denied boarding.

Documents

PDF, 5.44 MB, 39 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Updates to this page

Published 29 October 2015
Last updated 6 September 2016 show all updates

  1. 皇冠体育app Consumer Rights Act 2015 should apply in full to all transport services from 1 October 2016.

  2. Final outcome of consultation.

  3. First published.

Sign up for emails or print this page