皇冠体育app

皇冠体育app latest independent results are available via the links below:

(which covers personal current accounts)

(which covers business current accounts)

This is the sixth publication which ranks the service quality of personal and business current account providers in Great Britain and Northern Ireland. 皇冠体育app survey was set up by the Competition and Markets Authority (CMA), following its market investigation into retail banking in 2016.

皇冠体育app latest results include Starling and Virgin Money as new entrants to the survey for Business Current Accounts. This is also the first full year of results to indicate how the pandemic has impacted on customer satisfaction with their banks.

In the surveys, personal and small business current account holders were asked how likely they would be to recommend their provider to a friend, relative or other business. Questions also covered the quality of online and mobile provision, branch and overdraft services and, for small businesses, the quality of the relationship management they receive.

皇冠体育app results clearly show customers how their bank is rated on overall quality of service and make it easier for people to compare offers. 皇冠体育appy also drive up competition between providers, resulting in a better overall experience for the account holder.

Since the survey鈥檚 introduction in August 2018, providers have been required to display their ranking prominently both in branch and on their websites and apps. 皇冠体育app CMA also made it compulsory for all relevant banks to take part in the survey, so customers get the full picture.

Adam Land, Senior Director at the CMA, said:

鈥淟ots of people don鈥檛 have time for life admin, which is why jobs like comparing providers can fall to the bottom of the list. 皇冠体育appse results make it easy for people to see which banks are best meeting their customers鈥� needs at the click of a button, which puts pressure on poorly performing banks to raise their game.

鈥溁使谔逵齛pp past year has put financial pressure on many people and small businesses, and this is the first full set of results to reflect how banks have supported customers through this difficult period. If the service and quality offered by your bank has not been up to scratch, you may well be able to do better.鈥�

Notes to editors

1. 皇冠体育app CMA cannot comment on the performance of individual banks. Journalists should speak to the individual banks for further explanation.
2. Personal account providers (such as banks and building societies) with more than 150,000 active account holders in Great Britain and more than 20,000 small business accounts are obliged to collect and publish this data. In Northern Ireland, the equivalent numbers are 20,000 for personal current accounts (PCAs) and 15,000 for business current accounts (BCAs).
3. For media enquiries, please contact the CMA press office on 020 3738 6460 or [email protected].