News story

New international enquiry service for visa applications

From 1 April 2014 UK visa customers will be able to use the new international enquiry service to find information about the visa application process.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
Customer service

皇冠体育app service is provided by working in partnership with UK Visas and Immigration to offer enquiry services to people applying for a visa.

皇冠体育app new will provide an improved service to visa customers in 20 languages with opening times reflecting the working hours and days in each country. Customers will also receive a quicker response and in some cases the cost of their call will be cheaper.

UK Visas and Immigration鈥檚 director general Sarah Rapson said:

鈥淧roviding excellent customer service to visa applicants is a key part of what we do.

鈥淗GS will run a global enquiry service for all our visa customers from here in the UK, for the first time providing a top quality enquiry service that will assist those wanting to come to the UK.

鈥淥ur customer can expect a quick, accurate and professional service available to help them throughout their application.鈥�

Updates to this page

Published 1 April 2014