Annual Tax Summaries Evaluation
Research undertaken with Pay As You Earn customers and Self Assessment customers to examine their views and understanding of the tax summaries.
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皇冠体育app main objective of this research was to examine customers鈥� views and understanding of the tax summary. 皇冠体育app aims were to examine:
- whether customers found the information provided in the tax summaries useful
- whether it was clear that the tax summary contained their personal tax information
This report outlines the findings from the survey with 859 Pay As You Earn (PAYE) customers and 457 Self Assessment (SA) customers.