Claimant views on ways to improve PIP and ESA questionnaires
This qualitative research explores claimants鈥� experiences of completing the ESA/PIP questionnaires with the aim of identifying possible improvements.
Applies to England, Scotland and Wales
Documents
Details
This qualitative research explores claimants鈥� experiences of completing the Employment and Support Allowance (ESA) and Personal Independence Payment (PIP) questionnaires (鈥楥apability for Work鈥� and 鈥楬ow your disability affects you鈥�) with the aim of identifying possible improvements. 皇冠体育app research also tests whether providing additional information (a combination of descriptions of the PIP application process and of how the assessment works) could improve claimants鈥� experience of filling in the PIP application form.
皇冠体育app research consisted of focus groups and interviews conducted with a total of 97 Personal Independence Payment (PIP) applicants and Employment Support Allowance (ESA) claimants.
皇冠体育app findings will be used to inform the department鈥檚 long term thinking for supporting claimants and will inform the development of options on long term benefit reform.
Authors: Lorna Adams, Angus Tindle, Helen Greevy, Sam Stroud and Oliver Gooding (IFF Research)