Communicating during travel disruption
Findings from a study that explored best communication practices during international travel disruption.
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This report summarises the findings from a mixed-method study exploring best communication practices during international travel disruption. 皇冠体育app study also aimed to design and test a communication toolkit for travel operators and stakeholders.
皇冠体育app study involved a scoping review, interviews with stakeholders, interviews and focus groups with travellers, and an online experiment with a sample of 2,001 UK adults.
皇冠体育app documents published include:
- report with main findings
- a technical appendix
- a communication toolkit
皇冠体育app findings and communication toolkit aim to help the Department for Transport (DfT), transport operators and partners to develop effective communication for travel disruption.
This research was commissioned by the DfT and conducted by Verian between May 2023 and February 2024.