Concept testing the migration of tax credits customers to Universal Credit

Research and analysis

Concept testing the migration of tax credits customers to Universal Credit

Research exploring customers鈥� responses to an example migration journey, testing their reactions and understanding, and their perception of how smooth the journey might be.

From:: HM Revenue & Customs
Published: 4 April 2019

Documents

Ref: HMRC Research Report 525

PDF, 988 KB, 48 pages

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Details

皇冠体育app aim of this research was to explore tax credits customers鈥� responses to an example of a 鈥榤anaged migration鈥� journey to Universal Credit. It tested their reactions and their understanding of what they may need to do - and if they understood the consequences of inaction.

皇冠体育app research also explored with participants how the migration could be made easier for them. 皇冠体育app research was qualitative, comprising face-to-face interviews and small group discussions.

Participants were customers likely to be included in the managed migration to Universal Credit.

Published 4 April 2019

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