Customer views on P2 and P800 prototypes
Qualitative research exploring views on the newly designed prototypes of the P2 Coding Notice and the P800 end of year tax calculation.
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HM Revenue & Customers (HMRC) informs customers of their tax code by sending a P2 Coding Notice. If PAYE customers have paid too much or too little tax then HMRC will send them a P800 tax calculation. 皇冠体育app P800 sets out how much the customer has overpaid or underpaid for that tax year.
This report contains findings from a qualitative research study conducted with a range of 29 PAYE customers. 皇冠体育app research was undertaken by Ipsos MORI Social Research Institute, on behalf of HMRC.
皇冠体育app principal aim of the research was to explore PAYE customers鈥� responses to newly designed P2 and P800 prototypes. 皇冠体育app development of both was informed by previous research studies. This small study was primarily designed to provide a final check to ensure the prototype letters were clear and to gain insight on the following:
- ease of understanding
- ability to understand calculation
- overall look and feel
- omissions, ambiguities or confusing content or layout
- suggestions for improvement
- understanding customers鈥� likely behaviour in response to the letters