DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020

Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020

皇冠体育app Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2019 to 31 March 2020.

From:: Department for Work and Pensions and Independent Case Examiner
Published: 30 October 2020

Documents

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2019 to 31 March 2020

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Details

This report explains the Independent Case Examiner鈥檚 (ICE鈥檚) work on Department for Work and Pensions (DWP) complaints received between 1 April 2019 and 31 March 2020.

皇冠体育app report covers the following areas of work:

working age benefits (Jobcentre Plus)
disability benefits
pensions
Debt Management
private sector companies that provide services on behalf of DWP
Child Maintenance Service
Child Support Agency

皇冠体育app report also includes information about the standards of service of the Independent Case Examiner鈥檚 office.

Published 30 October 2020

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