Research and analysis

Exploring online services 鈥� qualitative research with HMRC鈥檚 trust customers

Research to explore trust customers鈥� current interactions with HMRC and their views on the impact of moving to an online digital service.

From:
HM Revenue & Customs
Published
17 August 2016

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Details

皇冠体育app research collected qualitative data from trust customers (individual trustees and agents representing trusts) to better understand their views on online registration of trusts. A total of 40 in-depth telephone interviews were conducted with trust customers (16 with individual trustees and 24 agents representing Trusts). 皇冠体育appre were 20 interviews with customers submitting returns by paper, the remaining 20 submitted returns digitally.

Updates to this page

Published 17 August 2016

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