Policy paper

Government response to HSC report on NHS complaints

Outlines the response to conclusions and recommendations in the Health Select Committee鈥檚 (HSC) report 鈥楥omplaints and Raising Concerns鈥�.

From:
Department of Health and Social Care
Published
27 March 2015
This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Documents

Ref: ISBN 9781474116954, Cm. 9050

PDF, 411 KB, 15 pages

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Ref: ISBN 9781474116954, Cm. 9050

PDF, 670 KB, 20 pages

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Details

皇冠体育app report outlines the way the government wants to create long lasting cultural change across the health and social care system. 皇冠体育app government believes that improving the way in which the NHS manages and responds to complaints will help shape a culture that listens to and learns from patients and service users, and ends a culture of defensiveness.

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Published 27 March 2015

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