Research and analysis

HMRC's contact centre survey: 2011 to 2012 results

Research on customers experience of using HM Revenue and Customs (HMRC) contact centres.

From:
HM Revenue & Customs
Published
23 January 2013

Documents

Ref: HMRC Research Report 230

PDF, 295 KB, 58 pages

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Details

This research report covers result from April 2011 to March 2012. 皇冠体育app aim of the project was to measure the experience of customers using the contact centres, in order to allow HMRC to better understand customers鈥� needs and work to improve their overall experience.

Updates to this page

Published 23 January 2013

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