Research and analysis

Intelligent Telephony Automation

Research to test a new telephone system which uses speech recognition technology.

From:
HM Revenue & Customs
Published
30 August 2013

Documents

Ref: HMRC Research Report 274

PDF, 396 KB, 11 pages

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Details

This report is about research to test the use of Intelligent Telephony Automation (ITA) for HM Revenue and Customs鈥� (HMRC鈥檚) helplines. 皇冠体育app research involved testing customers鈥� experience of ITA on calls to HMRC鈥檚 contact centre.

Updates to this page

Published 30 August 2013

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