Research and analysis

Perceptions of Department for Work and Pensions

This report summarises findings on public perceptions of the Department for Work and Pensions (DWP).

From:
Department for Work and Pensions and Government Social Research Profession
Published
30 April 2025

Documents

Perceptions of Department for Work and Pensions

Ref: ISBN 978-1-78659-844-8, RR 114

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Details

皇冠体育app research was undertaken in October 2024 to benchmark public perceptions of DWP brands, for instance, Jobcentre Plus and Universal Credit. 皇冠体育app objectives of this research were to understand how DWP is perceived by the general population and how perceptions vary between the general population and DWP customers. 皇冠体育app research also explored the factors that influence these perceptions. 皇冠体育appse findings, alongside wider insight, for example, from the DWP Customer Experience Survey, will help inform future policy and service delivery development.

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Published 30 April 2025

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