Guidance

Prisoner complaints policy framework

Rules and guidance for staff and prisoners on the new Prisoner Complaints Policy Framework.

From:
Ministry of Justice and HM Prison and Probation Service
Published
5 July 2019
Last updated
12 December 2023 鈥� See all updates

Documents

PDF, 669 KB, 49 pages

PDF, 1.24 MB, 11 pages

PDF, 714 KB, 52 pages

PDF, 1.29 MB, 11 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

ZIP, 2.39 MB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

皇冠体育app Prisoner Complaints Framework sets out requirements and information on providing a fair and effective system for dealing with prisoner complaints, including by ensuring procedural justice and taking a problem-solving approach for both adult prisoners and young people. It also incorporates the parts of PSI 58/2010 (Prison and Probation Ombudsman) that refer to complaints.

Updates to this page

Published 5 July 2019
Last updated 12 December 2023 show all updates

  1. Framework updated.

  2. Welsh, easy read versions and translated forms updated.

  3. Framework updated.

  4. Policy framework updated.

  5. Welsh version of framework updated.

  6. Framewrk updated.

  7. Framework updated.

  8. Updated framework files

  9. Framework updated.

  10. Framework updated.

  11. Updated Annex J

  12. First published.

Sign up for emails or print this page

Related content