Research and analysis

Putting Inheritance Tax online: Understanding the customer journey for Inheritance Tax

Findings from qualitative and quantitative research conducted to move IHT processes online and improve the customer experience.

From:
HM Revenue & Customs
Published
7 September 2015

Documents

PDF, 224 KB, 8 pages

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Details

皇冠体育app Chancellor announced in the Autumn Statement 2013 that the Inheritance Tax (IHT) service would be made available online.

皇冠体育app purpose of this research was to understand the current IHT process from a customer perspective and to help inform the new digital process by understanding key incentives or barriers to completion online.

皇冠体育app research was undertaken by Carat UK, on behalf of HM Revenue & Customs (HMRC).

Updates to this page

Published 7 September 2015

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