Rolling out the police single non-emergency number (101): research into the public鈥檚 and practitioners鈥� views

Research and analysis

Rolling out the police single non-emergency number (101): research into the public鈥檚 and practitioners鈥� views

Home Office Research Report 66 reviews the implementation of the police single non-emergency number (101).

From:: Home Office
Published: 11 October 2012

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Details

Home Office Research Report 66 reviews the implementation of the police single non-emergency number (101).聽 It also examines public perceptions of how non-emergency incidents are dealt with by the police.

皇冠体育app research involved interviews with staff responsible for the implementation of 101 and individuals who had used the 101 service. 皇冠体育appse were supplemented with focus groups with members of the public to understand wider attitudes to contacting the police.

皇冠体育app report finds that the 101 service was operating as intended in the first forces to implement it and that users were largely satisfied. However a section of the public have misconceptions regarding 101 calls which may discourage use of this service.聽皇冠体育app report recommends a number of steps to address these misconceptions.

Published 11 October 2012

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