Research and analysis

Service delivery and attitudes to tax obligations

Research to understand whether customers鈥� experiences of HMRC services influence their attitudes towards their tax obligations and behaviour.

From:
HM Revenue & Customs
Published
4 December 2013

Documents

Ref: HMRC Research Report 280

PDF, 70 KB, 7 pages

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Details

HM Revenue and Customs鈥� (HMRC) strategic objectives include the aim to improve customer experience and to maximise revenue to close the tax gap. 皇冠体育app objective of this research was to improve HMRC鈥檚 understanding of how these 2 objectives relate to each other from the perspective of its customers, whether customers鈥� experiences of HMRC services influence their attitudes towards their tax obligations and their behaviour.

Updates to this page

Published 4 December 2013

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