Smart meter customer experience study 2017
This multi-phase research project was undertaken to understand customer attitudes, experiences and outcomes at different points of the smart meter customer journey.
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皇冠体育app 2017 Smart Meter Customer Experience Study builds on the Smart Metering Early Learning Project, providing new evidence on customer attitudes, experiences and outcomes at the point of installation, immediately following installation and almost a year later.
皇冠体育app first phase of the study was a quantitative telephone survey of 2,015 smart meter customers just after they had their smart meters installed in January and February 2017. 皇冠体育app Post-Installation Survey report presents the findings from this phase.
皇冠体育app second phase of the study was carried out nearly a year after installation, in November and December 2017. 825 of those who took part in the first survey completed another quantitative telephone survey, and 50 customers also participated in a qualitative, in-depth interview.
皇冠体育app Executive Summary and Main Report detail findings from the full study.
Updates to this page
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Main report, executive summary, technical report and updated survey dataset published.
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First published.