皇冠体育app

Stakeholder survey

皇冠体育app SSRO completed its first stakeholder survey in spring 2018. 皇冠体育app purpose of this was to help measure the effectiveness of the ways it engages with stakeholders and provides insight into how these could be further developed and improved.

皇冠体育app SSRO has published the executive summary of the stakeholder survey. 皇冠体育app report does not contain any comments that might enable the individuals who made them to be identified and instead it focuses on quantitative reporting of responses to the survey questions.

皇冠体育app survey results were generally very positive. 55% of respondents had a more favourable opinion of the SSRO compared to 12 months previously, and 73% of respondents rated the SSRO鈥檚 overall performance as good or very good in the previous 12 months.

Respondents rated highly the SSRO鈥檚 operational and face-to-face engagement such as our offer of support, the Operational Working Group (OWG) and the Reporting and IT Sub-Group, and site visits.

Respondents rated the SSRO鈥檚 staff highly for professionalism (88%), approachability (89%) and continuity of staff dealing with an issue (84%).

However, only 20% of respondents would speak highly of the SSRO to others whilst 57% would be neutral.

Areas respondents highlighted for improvement included:

• enhancing the experience of stakeholders participating in the SSRO鈥檚 consultations, and increasing the opportunities for face-to-face engagement;
• addressing some concerns expressed by stakeholders about the SSRO鈥檚 staff skills and contracting and defence sector experience;
• continuing to develop and broaden the SSRO鈥檚 relationships particularly within the MOD; and
• better demonstrating the SSRO鈥檚 willingness to listen to subjective judgements from experienced industry professionals to supplement its quantitative evidence base.

皇冠体育app full report is available on request.

Stakeholder engagement strategy

皇冠体育app SSRO is continuously seeking to improve how it undertakes engagement.

Many of the priority actions in the strategy are a response to issues raised by stakeholders through the survey and will build on the improvements made through our new approach to engagement over the last year.

皇冠体育app strategy details:

• 皇冠体育app SSRO鈥檚 engagement principles.
• 皇冠体育app SSRO鈥檚 approach to communications.
• A map of the SSRO鈥檚 stakeholders.
• Descriptions of the SSRO鈥檚 Board members and staff role in engagement.
• Key engagement priorities for the SSRO.