Research and analysis

Tax Credits - Error and Fraud Additional Capacity Trial

Findings of HMRC's additional capacity trial, which saw a private sector company carry out error and fraud checks on tax credits cases.

From:
HM Revenue & Customs
Published
6 May 2014

Documents

PDF, 349 KB, 31 pages

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Ref: HMRC Research Report 306

PDF, 590 KB, 121 pages

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Details

From April to July 2013, HM Revenue and Customs (HMRC) carried out a trial which saw a private sector company carry out error and fraud checks on tax credits cases.

皇冠体育app private company used standard HMRC processes, powers and guidance.

皇冠体育app purpose of the trial was to learn whether it would be feasible for an external supplier to add capacity to HMRC鈥檚 existing workforce to help further reduce error and fraud.

皇冠体育app evaluation has been published across two documents, which cover:

  • how the private supplier performed against HMRC performance indicators
  • the customer experience of the service provided by the private supplier

Updates to this page

Published 6 May 2014

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