皇冠体育app

皇冠体育app Alternative Dispute Resolution directive (ADR) is a new piece of European law. It means that from 9 July 2015 alternative ways of resolving contractual disputes between consumers and businesses will be available much more widely across the UK and the EU.

ADR has changed the grounds on which the Financial Ombudsman Service can look into a complaint if a claims manager (or consumer) has been late in sending it to them. 皇冠体育app time limits themselves haven鈥檛 changed; but this guidance explains when a financial services provider can withhold consent for the ombudsman to look into a complaint