Research and analysis

Trends in the tax agent market

Research exploring professional tax agents鈥� perceptions of how the tax agent market has recently changed and may change in the near future.

From:
HM Revenue & Customs
Published
15 July 2015

Documents

Ref: HMRC Research Report 374

PDF, 645 KB, 33 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

HM Revenue & Customs (HMRC) commissioned this research to improve its understanding of the professional tax agent market. This forms part of HMRC鈥檚 Agent Strategy of working together with agents, and will help HMRC to develop future initiatives to this target market.

皇冠体育app research shows that tax agents reported changing their service offerings to develop more tax specialisms, either to become 鈥渙ne stop shops鈥� or to develop their consultancy services. Agents鈥� clients were perceived to be less wealthy, younger and 鈥渟avvier鈥� than they had been previously. Technological changes included an increase in automated services, which had increased efficiency and opportunities for agents. 皇冠体育appse trends were all broadly expected to continue over the next 5 to 10 years.

皇冠体育app research involved 40 in-depth telephone interviews with professional tax agents in February to March 2015.

Updates to this page

Published 15 July 2015

Sign up for emails or print this page