Research and analysis
Understanding perceptions of the statutory review process
Research to gain insight into customers鈥� and tax agents鈥� knowledge and perceptions of specific areas of the statutory review process, to inform future improvements.
Documents
Details
HM Revenue and Customs (HMRC) commissioned research agency Ipsos MORI to conduct this research, which involved interviews with 45 customers and 15 tax agents. 皇冠体育app interviews explored customers鈥� and tax agents鈥� knowledge and perceptions of specific areas of the statutory review process.
皇冠体育app research findings will inform how to improve customer experience during the reviews and appeals process.
Updates to this page
Published 17 March 2022