皇冠体育app

皇冠体育app latest National Statistics on the overall patient experience measure, produced by the Department of Health (DH) and the Care Quality Commission (CQC), were released on 6 December 2012.

For further information on these statistics and other documentation required under the see patient experience notes and guidance.

皇冠体育appse data are also available in excel and csv format as well as some supporting tools.

Background

This publication updates this regular statistical series to include results from the 2012 accident & emergency (A&E) survey. Trusts chose 1 month out of January, February and March 2012 for their sample. Patients were eligible for the 2012 A&E Survey if they were aged 16 years or older, attended an A&E department during the sampling period and were not hospital inpatients at the time.

皇冠体育app statistics use responses that NHS patients gave in the wide-ranging national patient survey programme to calculate a set of scores to measure patient views on the care they receive. Scores are provided for 5 headline 鈥榙omains鈥� of patient experience, together with an overall measure. 皇冠体育app figures are calculated the same way for each update, with the intention of allowing results to be compared over time.

皇冠体育app earliest data relate to 2002. This update adds scores derived from the 2012 survey of A&E services, for which a separate summary of results was published by the CQC on 6 December 2012.

皇冠体育app next confirmed update of these statistics is expected in April 2013, and will include results from the 2012 survey of inpatient services.

Key findings

Patient experience of NHS A&E services decreased between 2008 and 2012. 皇冠体育app overall score in 2012 was 75.4 out of 100, compared to 75.7 in 2008.

皇冠体育appre were falls in 3 of the 5 domain scores between 2008 and 2012. 鈥楢ccess and waiting鈥� fell from 66.6 to 64.3, 鈥楽afe, high quality, coordinated care鈥� fell from 75.1 to 74.5, and 鈥楤uilding closer relationships鈥� fell from 81.3 to 80.8.

皇冠体育appre was an improved score in 1 domain: 鈥楥lean, comfortable, friendly place to be鈥� increased from 81.4 in 2008 to 82.2 in 2012.

Feedback

皇冠体育app DH aims to make its National Statistics accessible, useful and appropriate for the needs of users. We welcome feedback on our statistics. Comments can be sent by email to the lead statistician for this publication, Edward Aveyard on [email protected] or you can download the feedback form.

National Statistics

皇冠体育app United Kingdom Statistics Authority has designated these statistics as National Statistics, in accordance with the and signifying compliance with the . Designation can be broadly interpreted to mean that the statistics:

• meet identified user needs

• are well explained and readily accessible

• are produced according to sound methods

• are managed impartially and objectively in the public interest

Once statistics have been designated as National Statistics it is a statutory requirement that the Code of Practice shall continue to be observed.