HM Land Registry portal: how to set a collective email address
How Business e-services customers (Business Unit Administrator role) can change account details to set a collective email address and an alternative email address.
Applies to England and Wales
Manage business unit details
.
- Select ‘Administrative Services�, then ‘Manage business unit�. This shows all the details relating to your business unit.
- Select ‘Change contact details�

Change contact details
- Select ‘Email address� in the section ‘Document Registration Service correspondence email address�.
- Enter the collective email address you want to use.
- Save.
You can return to ‘Manage business unit� to check that new collective email address is active. It will display under ‘Contact details� and ‘Correspondence email address�.

Set up correspondence email access
You can set up email access in the panel ‘Alternative correspondence email address options� when submitting a Document Registration Service application.
- Select ‘Allow user access to alternative email address options ‘Allow user access to alternative email options� to allow users to use personal email or select Business unit or group email address if defined Or
- Select ‘Suppress user access to alternative email address options� to prevent users from selecting alternative address if a correspondence email address has been defined at either business unit or group level (BUA3)
- Save. You will then get confirmation details the details are updated.
You can ‘Return to Business Unit� to check the status. It will display under ‘Contact details� and ‘Alternative correspondence email address�.

Logout
When you have completed your tasks, exit the system securely by selecting ‘Logout� at the top of the screen.