Guidance

London Bridge and Borough Market attacks, June 2017: support for people affected

Information about the support available for people affected by the attacks in London Bridge and Borough Market on 3 June 2017.

This guidance was withdrawn on

This guidance has been superseded by .

This page contains advice on where to seek assistance and information for this incident. It also provides guidance on support services available for victims, witnesses, family members, and all those affected by the attacks.

Advice, assistance and support for victims, witnesses and those affected

If you are a foreign national in the UK

Foreign nationals in the UK affected by this incident may wish to contact their embassy, high commission or consulate, which may also be able to provide information or assistance.

Report anything suspicious to the Anti-Terrorist Hotline on 0800 789 321 or . In an emergency, call 999.

Physical injuries

皇冠体育app and patients should go to the most appropriate facility for the injury.

Mental health support

If you are worried about your mental health as a result of the attack please see this (PDF, 50.2 KB, 2 pages). It outlines common reactions, simple suggestions for how to cope and ways in which children may be supported.

Many symptoms may be a normal response to a terrible experience and will reduce over time. If your symptoms are severe and you are in distress or they last longer than 4 weeks, please see the information below.

If you are under 18, or concerned about someone who is under 18, please look on for your local children and young people鈥檚 mental health service.

Victim Supportline

, offering emotional and practical support for anyone affected by the attack.

皇冠体育app number is 0808 168 9111 and is free to call.

Samaritans

Samaritans offer emotional support and a safe place to talk at any time. 皇冠体育app number is 116 123 and is free to call from any phone or you can email [email protected].

Further support for victims, witnesses and those affected

皇冠体育appre are mental health treatments available through the NHS to help people deal with the effects of very distressing events

Many people do not go on to develop mental health conditions and will recover naturally, however if your symptoms are severe or continue beyond 4 weeks, this may indicate the need for support from a mental health professional.

皇冠体育app information on the will outline possible symptoms and describe how to seek help. Please visit your GP who will be able to provide advice and refer you on to the appropriate local NHS mental health service for assessment and treatment. Children and young people may also access NHS help by visiting their GP, and schools may be able to provide support or refer them to local services.

If you visit your GP, you can take this (PDF, 169 KB, 2 pages) with you.

Regional services

If you live in England you can also contact your local 鈥榠mproving access to psychological therapies鈥� (IAPT) service to be assessed for NHS psychological treatment. Information on your local IAPT services is available from .

If you live in Northern Ireland and you鈥檙e in need of psychological support after witnessing the attack you should make urgent contact with your GP. If you or someone you know appears to be in mental health crisis, you should immediately contact on 0808 808 8000. 皇冠体育app number is open 24/7 and is free to call. This service is available for people who live in Northern Ireland.

If you are in Scotland, offers free and confidential advice for people experiencing low mood, depression or anxiety, whatever the cause. 皇冠体育appy can be contacted on 0800 83 85 87, 6pm to 2am Monday to Thursday and 6pm to 6am Friday to Sunday. Calls to Breathing Space are free from landlines and from mobile networks. also provides a wide range of useful information and advice about coping with low mood, depression and anxiety.

皇冠体育app is dedicated service set up to support anyone in Wales whose lives have been impacted by recent attacks. It provides a confidential listening, emotional support and signposting service. Freephone 0800 107 0900 or text the word 鈥榟elp鈥� to 81066. Trained staff are available 24 hours a day for the foreseeable future. Information is also .

Victim Support

Victim Support is a national independent charity that provides emotional and practical support for anyone affected by the attack: You may have been directly involved, witnessed it, or you feel impacted by the event. Support can be offered by phone, face to face or through information online.

皇冠体育app free confidential Supportline is open 24/7 on 0808 168 9111.

For further information go to

Foundation for Peace

皇冠体育app Foundation for Peace Survivors鈥� Assistance Network provides specialist support for all those in the UK affected by terrorist attacks at home or overseas, including witnesses and family members.

皇冠体育appy provide tailored, personalised assistance plans for victims soon after a terrorist incident has occurred, help to address longer term support needs and support a sense of personal safety and well-being.

Victims will also be able to participate in supportive group activity and remembrance events to help them rebuild their lives. More information is available on their website

皇冠体育app phone number is 01925 581240 or email [email protected]

National Homicide Service

皇冠体育app National Homicide Service provides emotional, practical and specialist support to families bereaved by murder or manslaughter, including where this has occurred as an act of terrorism. This service is provided by Victim Support. You can contact the National Homicide Service directly or be referred by a police family liaison officer, if appropriate.

皇冠体育app phone number is 0808 168 9111 and it is free to call.

Bereavement Support

Cruse Bereavement Care is a national charity for bereaved people in England, Wales and Northern Ireland. Cruse offers support to adults, young people and children when someone dies, whatever the circumstances. 皇冠体育appy offer face-to-face, telephone, email and website support.

皇冠体育appir free phone helpline is 0808 808 1677 and is open Monday to Friday 9:30am to 5pm (excluding bank holidays), with extended hours to 8pm on Tuesdays, Wednesdays and Thursdays. You can also email them on [email protected]. More information on all their services is available at .

Charitable Funds

If you would like information or advice on charitable funds raised in response to this incident, please visit the website.

Compensation

Anyone who has been directly affected by this incident can find out about applying for compensation through the Criminal Injuries Compensation Authority (CICA) helpline on 0300 003 3601.

A major incident team has been set up to receive applications from victims of the terrorist attack in London. 皇冠体育app team will co-ordinate the collection of evidence about the incident to be used in the future decision making process.

You can request support in applying to the scheme through your local police and crime commissioner. Contact details are available from the on 0808 168 9293.

Updates to this page

Published 4 June 2017
Last updated 25 July 2017 show all updates
  1. Updated open letter to GPs.

  2. Added information about the Community Assistance Centre.

  3. Updated page with incident GP letter

  4. First published.

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