皇冠体育app

UK NCP implements the complaints mechanism set out in the .

Complaints process

UK NCP has established procedures for handling complaints.

Complaints follow a 3-stage process:

1. making an initial assessment of the complaint
2. providing mediation and / or conducting a further examination
3. publishing a final statement

When there is parallel legal action

In the case of parallel legal action UK NCP will take into account its parallel legal proceedings guidelines in addition to its established procedures.

Mediation

If the case is accepted at the initial assessment stage UK NCP will offer free professional mediation to both sides.

If parties cannot come to an agreement the UK NCP will, where appropriate, make specific recommendations to the respondent.

Decision process

皇冠体育app UK NCP conducts desk-based research and can, in exceptional circumstances, undertake field visits to gather evidence as part of its decision process.

Final statement

UK NCP will publish a final statement for all complaints accepted at the initial assessment stage.

皇冠体育app final statement will include either:

• outcomes of any mediation, including for example a statement agreed between the parties, or
• the outcome of the complaint, including (where appropriate) specific recommendations to bring the company鈥檚 conduct into line with the guidelines

Follow-up statement

皇冠体育app UK NCP publishes a follow-up statement on any recommendations it makes, usually one year after the final statement.

Ask for a review

Parties to UK NCP complaints can request a review after the UK NCP:

• issues an initial assessment rejecting a complaint
• issues a final statement

Process limitations

皇冠体育app complaints procedure is not a legal process.

皇冠体育app UK NCP:

• has no formal investigatory powers
• cannot compel businesses to act, or implement its findings and recommendations