CHG1210 - Complaints to the Parliamentary Ombudsman: »Ê¹ÚÌåÓýapp Ombudsman's Principles
»Ê¹ÚÌåÓýapp Ombudsman has published a key set of documents which sets out the standards she expects all departments to apply when dealing with the public. »Ê¹ÚÌåÓýappy are collectively known as the and cover:
� Principles of Good Administration
� Principles of Good Complaint Handling
� Principles for Remedy
As mentioned at CHG115, we aim to be compliant with these Principles in all we do, and it is a good habit to refer to them frequently and to become familiar with them.