CISR81020 - Compliance: Overview & ‘Reasonable excuse�: ‘Reasonable excuse�- Introduction

This guidance sets out what you may or may not accept as being a ‘reasonable excuse� when it comes to considering

  • why returns or payments were not filed or paid on time
  • why a customer may not have met their compliance obligations leading to gross payment status not being granted - or being withdrawn
  • CIS penalty appeals.

You may also require this guidance when you are considering appeals made by a customer in any of the circumstances set out above. An appeal may be upheld in the customer’s favour where the customer

  • satisfies HMRC that they have a ‘reasonable excuseâ€� for the failure(s) concerned (see CISR81050), and
  • remedies the failure(s) without unreasonable delay after the excuse has ended (see CISR81110).

»Ê¹ÚÌåÓýapp guidance is set out as follows

CISR81030 Statutory references
CISR81040 Establishing the facts
CISR81050 How will HMRC be satisfied that a ‘reasonable excuse� exists?
CISR81060 What can be a ‘reasonable excuse�?
CISR81070 What can be a ‘reasonable excuse�? -examples
CISR81080 Cash-flow problems & TTQT failures
CISR81090 What is not a ‘reasonable excuse�?
CISR81100 Reliance on another person
CISR81110 When does a ‘reasonable excuse� end?
CISR81120 ‘Reasonable care�