CISR92110 - Procedures in NIC&EO PAYE Employer Office, Longbenton: unmatched continuation sheets
Action to take
View details on Candidate Returns and Unmatched continuation sheets
What to do if a candidate return details does not list the return required to match
How to match a continuation sheet to a return
Discarded Unmatched continuation sheets
A work item will be created for any contractor return continuation sheets received that cannot be linked to a return. »Ê¹ÚÌåÓýapp work item will be a prompt for you to investigate and match the continuation sheet to a return for the scheme and month.
You will only be able to allocate unmatched continuation sheets to effective returns. Only whole continuation sheets can be allocated to a return, that is, you cannot allocate only specific subcontractors or payment details. »Ê¹ÚÌåÓýapp information will be accessed in the CIS system using a unique Envelope ID. An Envelope ID is a reference allocated to the contents of an envelope containing the continuation sheet(s) and will be displayed with the work item details in PEGA.
Action to take {#}
You will need to obtain the Envelope ID from the work item in PEGA. From the ‘Identify Customer� window on the CIS system
- select ‘Resolve Unmatched� and the ‘Returns Unmatched Continuation Sheet� window will be displayed
- enter the Envelope ID details
- select ‘Find�.
CIS will retrieve the information contained in the envelope (both the contractor returns and continuation sheets) and display the information. »Ê¹ÚÌåÓýapp possible contractor returns that the continuation sheets may link to are known as ‘candidate returnsâ€�.
»Ê¹ÚÌåÓýapp section on the window ‘Candidate Returnsâ€� will display
- a numerical item number to identify a return
- the Accounts Office (AO) Reference
- scheme name
- month for which the return has been captured
- the status to determine whether it is an effective return, multiple return, and so on.
Any unmatched continuation sheets will display
- the AO Reference
- scheme name
- month for which the continuation sheet was received
- the status, to determine whether the continuation sheet has been
- ‘Discarded�, where on investigation the continuation sheet contained irrelevant information such as zeroes, or the contractor advised that the continuation sheet was sent in error and should be ignored.
- ‘Allocated 1, Allocated 2� and so on, where a continuation sheet has been allocated within a specific session to a return on the ‘Candidate� list.
- ‘Unallocated�, where a continuation sheet has not yet been looked at and is a new case.
View details on Candidate Returns and Unmatched continuation sheets {#}
To view the information shown on the candidate returns you need to
- place a tick in the check box next to the numbered return that you want to view
- select ‘View Return� and the ‘Return Details� window will be displayed for the chosen return
- select ‘Back� to return to the previous window
- select ‘Cancel� to leave the Resolve Unmatched continuation sheet process.
To view the information shown on the Unmatched continuation sheets
- tick the check box next to the Unmatched continuation sheet you want to view
- select ‘View Details� and this will display the ‘Unmatched Continuation Sheet Details�
- select ‘Back� to return to the previous window
- select ‘Cancel� to leave the Resolve Unmatched continuation sheet process.
What to do if a candidate return details does not list the return required to match
Where you investigate an exception and establish that an Unmatched continuation sheet should be matched to a return not listed as a candidate return, you should
- select ‘Find Alternative Return� and the ‘Find Alternative Return� window will be displayed
- enter the AO Reference and return period
- select ‘OK�.
You will now be returned to the ‘Returns and Unmatched Continuation Sheets� window which will display the specified return details that have been added to the candidate returns.
If a return cannot be found for the details that you have entered on the ‘Find Alternative Return� window, a message will be displayed to advise you. You should
- check the details you have entered, and
- correct them as appropriate, or
- select ‘Back� to return to the previous window.
How to match a continuation sheet to a return
Where you have investigated an exception and can establish which Unmatched continuation sheet should be matched to a return, you should
- go to the ‘Returns and Unmatched Continuation Sheets� window
- select the return you want to link an Unmatched continuation sheet to by placing a tick in the check box next to the numbered return under Candidate Returns
- select the Unmatched continuation sheet to be linked to the above return by placing a tick in the check box next to the continuation sheet under ‘Unmatched Continuation Sheets�
- select ‘View Details� and the ‘Unmatched Continuation Sheet Details� window will be displayed.
If you are content with the details shown, you should
- select ‘Allocate�.
»Ê¹ÚÌåÓýapp ‘Returns and Unmatched Continuation Sheetsâ€� window will display under the Unmatched Continuation Sheets heading and the continuation sheet you have just matched will have a new status of ‘Allocated 1â€�. »Ê¹ÚÌåÓýapp numeral 1 denotes that the continuation sheet was matched to the return numbered 1 under the Candidate Returns heading.
You need to repeat the process to allocate all the further Unmatched continuation sheets that you can and then
- select ‘OK� to display the ‘Confirm Return Details� window.
»Ê¹ÚÌåÓýapp Unmatched continuation sheet details and original return details will have been added to one revised return.
- »Ê¹ÚÌåÓýapp new return will retain all of the original return details such as the date received and employment status
- the Unmatched continuation sheet subcontractor details on the revised return will be displayed to you at the top of the Subcontractor Payments list and will be recognised by an ‘A� next to the added entries.
If you are content with the match you should
- select ‘Confirm�.
If, however, you were to allocate continuation sheets to more than one return from the Candidate Returns list, the button displayed would be ‘Next�, and then change to ‘Confirm� when the last return with incorporated continuation sheet details is viewed.
If there are no further allocations to be made, you should
- select ‘OK� on the ‘Returns and Unmatched Continuation Sheets� window.
All the Unmatched continuation sheets with a status of ‘Allocated� will be removed from the Unmatched continuation sheets list as they are now allocated.
Discarded Unmatched continuation sheets
Where you have determined that a continuation sheet should not be matched to a return it has to be discarded. To do this
- go to the ‘Returns and Unmatched Continuation Sheets� window
- place a tick in the check box next to the continuation sheet to be discarded
- select ‘View details� and the ‘Unmatched Continuation Sheets� window will be displayed
- select ‘Discard�.
»Ê¹ÚÌåÓýapp ‘Returns and Unmatched Continuation Sheetsâ€� window will be displayed and the Unmatched continuation sheet status will now show ‘Discardedâ€�.
- Select ‘Confirm� and the CIS Main Menu window will then be displayed.
Where an unmatched continuation sheet cannot be matched, Tees Valley compliance should be advised by
- completing a new CIS001 template and sending this together to Tees Valley Compliance with a copy of the unmatched continuation sheet.
Discarded Unmatched continuation sheets will always be shown and it is possible to retrieve a discarded item. Where you determine that a discarded item should be retrieved and allocated, go to the ‘Returns and Unmatched Continuation Sheets� window.
- Place a tick in the check box next to the continuation sheet to be retrieved
- select ‘OK� and the ‘Unmatched Continuation Sheets� window will now be displayed.
Select ‘Undiscard� and the ‘Returns and Unmatched Continuation Sheets� window will now be displayed and the Unmatched continuation sheet will show a status of ‘Unallocated�.