CISR92110 - Procedures in NIC&EO PAYE Employer Office, Longbenton: unmatched continuation sheets

Action to take
View details on Candidate Returns and Unmatched continuation sheets
What to do if a candidate return details does not list the return required to match
How to match a continuation sheet to a return
Discarded Unmatched continuation sheets

A work item will be created for any contractor return continuation sheets received that cannot be linked to a return. »Ê¹ÚÌåÓýapp work item will be a prompt for you to investigate and match the continuation sheet to a return for the scheme and month.

You will only be able to allocate unmatched continuation sheets to effective returns. Only whole continuation sheets can be allocated to a return, that is, you cannot allocate only specific subcontractors or payment details. »Ê¹ÚÌåÓýapp information will be accessed in the CIS system using a unique Envelope ID. An Envelope ID is a reference allocated to the contents of an envelope containing the continuation sheet(s) and will be displayed with the work item details in PEGA.

Action to take {#}

You will need to obtain the Envelope ID from the work item in PEGA. From the ‘Identify Customer� window on the CIS system

  • select ‘Resolve Unmatchedâ€� and the ‘Returns Unmatched Continuation Sheetâ€� window will be displayed
  • enter the Envelope ID details
  • select ‘Findâ€�.

CIS will retrieve the information contained in the envelope (both the contractor returns and continuation sheets) and display the information. »Ê¹ÚÌåÓýapp possible contractor returns that the continuation sheets may link to are known as ‘candidate returnsâ€�.

»Ê¹ÚÌåÓýapp section on the window ‘Candidate Returnsâ€� will display

  • a numerical item number to identify a return
  • the Accounts Office (AO) Reference
  • scheme name
  • month for which the return has been captured
  • the status to determine whether it is an effective return, multiple return, and so on.

Any unmatched continuation sheets will display

  • the AO Reference
  • scheme name
  • month for which the continuation sheet was received
  • the status, to determine whether the continuation sheet has been
  • ‘Discardedâ€�, where on investigation the continuation sheet contained irrelevant information such as zeroes, or the contractor advised that the continuation sheet was sent in error and should be ignored.
  • ‘Allocated 1, Allocated 2â€� and so on, where a continuation sheet has been allocated within a specific session to a return on the ‘Candidateâ€� list.
  • ‘Unallocatedâ€�, where a continuation sheet has not yet been looked at and is a new case.

View details on Candidate Returns and Unmatched continuation sheets {#}

To view the information shown on the candidate returns you need to

  • place a tick in the check box next to the numbered return that you want to view
  • select ‘View Returnâ€� and the ‘Return Detailsâ€� window will be displayed for the chosen return
  • select ‘Backâ€� to return to the previous window
  • select ‘Cancelâ€� to leave the Resolve Unmatched continuation sheet process.

To view the information shown on the Unmatched continuation sheets

  • tick the check box next to the Unmatched continuation sheet you want to view
  • select ‘View Detailsâ€� and this will display the ‘Unmatched Continuation Sheet Detailsâ€�
  • select ‘Backâ€� to return to the previous window
  • select ‘Cancelâ€� to leave the Resolve Unmatched continuation sheet process.

What to do if a candidate return details does not list the return required to match

Where you investigate an exception and establish that an Unmatched continuation sheet should be matched to a return not listed as a candidate return, you should

  • select ‘Find Alternative Returnâ€� and the ‘Find Alternative Returnâ€� window will be displayed
  • enter the AO Reference and return period
  • select ‘OKâ€�.

You will now be returned to the ‘Returns and Unmatched Continuation Sheets� window which will display the specified return details that have been added to the candidate returns.

If a return cannot be found for the details that you have entered on the ‘Find Alternative Return� window, a message will be displayed to advise you. You should

  • check the details you have entered, and
  • correct them as appropriate, or
  • select ‘Backâ€� to return to the previous window.

How to match a continuation sheet to a return

Where you have investigated an exception and can establish which Unmatched continuation sheet should be matched to a return, you should

  • go to the ‘Returns and Unmatched Continuation Sheetsâ€� window
  • select the return you want to link an Unmatched continuation sheet to by placing a tick in the check box next to the numbered return under Candidate Returns
  • select the Unmatched continuation sheet to be linked to the above return by placing a tick in the check box next to the continuation sheet under ‘Unmatched Continuation Sheetsâ€�
  • select ‘View Detailsâ€� and the ‘Unmatched Continuation Sheet Detailsâ€� window will be displayed.

If you are content with the details shown, you should

  • select ‘Allocateâ€�.

»Ê¹ÚÌåÓýapp ‘Returns and Unmatched Continuation Sheetsâ€� window will display under the Unmatched Continuation Sheets heading and the continuation sheet you have just matched will have a new status of ‘Allocated 1â€�. »Ê¹ÚÌåÓýapp numeral 1 denotes that the continuation sheet was matched to the return numbered 1 under the Candidate Returns heading.

You need to repeat the process to allocate all the further Unmatched continuation sheets that you can and then

  • select ‘OKâ€� to display the ‘Confirm Return Detailsâ€� window.

»Ê¹ÚÌåÓýapp Unmatched continuation sheet details and original return details will have been added to one revised return.

  • »Ê¹ÚÌåÓýapp new return will retain all of the original return details such as the date received and employment status
  • the Unmatched continuation sheet subcontractor details on the revised return will be displayed to you at the top of the Subcontractor Payments list and will be recognised by an ‘Aâ€� next to the added entries.

If you are content with the match you should

  • select ‘Confirmâ€�.

If, however, you were to allocate continuation sheets to more than one return from the Candidate Returns list, the button displayed would be ‘Next�, and then change to ‘Confirm� when the last return with incorporated continuation sheet details is viewed.

If there are no further allocations to be made, you should

  • select ‘OKâ€� on the ‘Returns and Unmatched Continuation Sheetsâ€� window.

All the Unmatched continuation sheets with a status of ‘Allocated� will be removed from the Unmatched continuation sheets list as they are now allocated.

Discarded Unmatched continuation sheets

Where you have determined that a continuation sheet should not be matched to a return it has to be discarded. To do this

  • go to the ‘Returns and Unmatched Continuation Sheetsâ€� window
  • place a tick in the check box next to the continuation sheet to be discarded
  • select ‘View detailsâ€� and the ‘Unmatched Continuation Sheetsâ€� window will be displayed
  • select ‘Discardâ€�.

»Ê¹ÚÌåÓýapp ‘Returns and Unmatched Continuation Sheetsâ€� window will be displayed and the Unmatched continuation sheet status will now show ‘Discardedâ€�.

  • Select ‘Confirmâ€� and the CIS Main Menu window will then be displayed.

Where an unmatched continuation sheet cannot be matched, Tees Valley compliance should be advised by

  • completing a new CIS001 template and sending this together to Tees Valley Compliance with a copy of the unmatched continuation sheet.

Discarded Unmatched continuation sheets will always be shown and it is possible to retrieve a discarded item. Where you determine that a discarded item should be retrieved and allocated, go to the ‘Returns and Unmatched Continuation Sheets� window.

  • Place a tick in the check box next to the continuation sheet to be retrieved
  • select ‘OKâ€� and the ‘Unmatched Continuation Sheetsâ€� window will now be displayed.

Select ‘Undiscard� and the ‘Returns and Unmatched Continuation Sheets� window will now be displayed and the Unmatched continuation sheet will show a status of ‘Unallocated�.