COM114020 - Pursuit: pursuit work lists: cases working clerically list (LCWC)
This subject is presented as follows
Purpose of the list
How often should the list be reviewed?
Who does what?
When are new entries added?
Reason for entry
Sorting and filtering options
»Ê¹ÚÌåÓýapp normal next action function
Automatic deletion
Manual deletion
Purpose of the list
»Ê¹ÚÌåÓýappre are two versions of the ‘Cases Working Clerically Listâ€�
- Function LCWC is the update version
- Function LCWV is the view only version
»Ê¹ÚÌåÓýapp purpose of the list in Banking Operations is to show you all the cases when
- »Ê¹ÚÌåÓýapp Refer For Instruction signal has been set to ‘Yâ€� using Function RAPP (Revise AP Pursuit)
Or
- An exists
You should review each case to find out why the case has been made RFI and then take appropriate action to work the case according to the reason for entry.
»Ê¹ÚÌåÓýapp purpose of the list in Debt Management Offices is to show you all the cases that are working
Or
Or
You can use this list to target known areas of concern, such as
- »Ê¹ÚÌåÓýapp amount outstanding
- Ceased and struck off companies
And
- Old cases which may not be pursued
How often should the list be reviewed?
Local management should ensure that the work list in Banking Operations is reviewed on a weekly basis.
»Ê¹ÚÌåÓýapp list should be reviewed in the Debt Management Office as follows
- Cases over £100K to be reviewed monthly
- Cases between £20K and £100K be reviewed quarterly
And
- Cases under £20K to be reviewed within 12 months of the entry date
Who does what?
In Banking Operations an Assistant Officer will normally review and control the list. »Ê¹ÚÌåÓýappy will identify why the case has been made RFI and then take appropriate action to work the case according to that reason.
In the Debt Management Office the list will normally be reviewed and controlled by an Officer or Higher Officer.
When are new entries added?
COTAX adds new entries to this work list daily.
Reason for entry
COTAX enters a case on the Cases Working Clerically List when
- »Ê¹ÚÌåÓýapp RFI signal has been set to ‘Yâ€� in Function RAPP (Revise AP Pursuit)
Or
- An auto RFI condition exists
Or
- »Ê¹ÚÌåÓýapp AP has been made LA, LA-ENF or PLA has been set
Sorting and filtering options
Before you start to work cases, you may want to sort and filter the work list to make it more manageable. You can do that by using any of the criteria below. »Ê¹ÚÌåÓýapp criteria shown in bold are those that you may find most useful when filtering the Cases Working Clerically List.
- District
- Reference
- Name
- Amount outstanding
- AP number
- B/F date
- B/F note
- Date Ceased/Struck-off
- Date of Liquidation
- Entry date
- Last action date
- Last action type
- PLA signal
- QP case
- Participator
»Ê¹ÚÌåÓýapp normal next action function
»Ê¹ÚÌåÓýapp normal next action function for the ‘Cases Working Clerically Listâ€� is
- Function VPPD (View Payments and Postings Details)
Automatic deletion
Cases are automatically deleted from the work list when one of the following actions takes place
- Function RAPP (Revise AP Pursuit) is used to either unset RFI or set a next action
- »Ê¹ÚÌåÓýapp AP is cleared
- »Ê¹ÚÌåÓýapp case is transferred to a new office. »Ê¹ÚÌåÓýapp case automatically appears on this work list in the new office, this includes when pursuit status is changed from RFI to LA
Manual deletion
You can only delete a case manually from the list if the entry exists on the Banking Operations offices list. You should only do so in cases where the work item appears on another work list such as Overpayments Requiring Review (LOPU) and is being worked from that list. Once you delete a case the work list will not be repopulated with the work item.
You cannot delete a case manually from the list if the entry is on a Debt Management Office list.