DMBM131015 - Manage charges (information) by IT system: Manage charge (information) in SAFE: Inhibit reminders
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Dunning Lock
This is a processing lock that stops items from being selected for the automatic reminder cycle. »Ê¹ÚÌåÓýapp locks are explained in more detail in the table below. For some of the locks an option is available to insert a date in the future when the reminder cycle is to resume. Specifying the appropriate Dunning lock reason can lock individual charges or entire accounts. »Ê¹ÚÌåÓýapp reason codes are
| Value - Reason code | Description |
Function |
|---|---|---|
1 |
Under enquiry (internally) |
Manage Charge - Inhibit Reminder |
2 |
Under enquiry (externally) |
Manage Charge - Inhibit Reminder |
3 |
Under enquiry (payment) |
Manage Charge - Inhibit Reminder |
4 |
Suspension (alleged appeal) |
Manage Charge - Inhibit Reminder |
5 |
Complaint (level 1) |
Manage Charge - Inhibit Reminder |
6 |
Complaint (level 2) |
Manage Charge - Inhibit Reminder |
7 |
Interest Objection |
Manage Charge - Inhibit Reminder |
8 |
Miscellaneous |
Manage Charge - Inhibit Reminder |
C |
Used for cutover activity |
Set as part of the cutover practice |
P |
Payment(s) held |
Raise Charge |
S |
Standover/suspension |
Maintain Charge |
X |
RLS set |
Set automatically when RLS set |
Y |
RLS unset |
Unset automatically when new address input |
»Ê¹ÚÌåÓýapp lock codes P and S can be set when using the functions Raise Charge and Maintain Charge.
Charges that are locked will appear on the Dunning Lock report
»Ê¹ÚÌåÓýapp locks that are set by the Manage Charge function can be cancelled in the same way they are applied.