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Diversity & Equality and personal contact

Diversity is an important part of our culture and the department’s diversity strategy [which encompasses equal opportunities] impacts upon the way we deal with our customers. Aspects of diversity include:

• being aware of the different cultures and people that exist in our customer base
• not treating people less favourably because of obvious differences, for example age/race/gender
• recognising our prejudices and then questioning them before we act or speak.

»Ê¹ÚÌåÓýapp guidance in this manual reflects the general principles of diversity and equality.

Specific guidance on this topic is also set out on the ‘About You� ‘Diversity and equality� pages on the intranet. For more details on the Equality Act 2010, see DMBM513165.