DMBM511320 - Customer contact and data security: safety: department’s responsibility

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HMRC is dedicated to safeguarding your health and safety whilst at work, both in the office and out on official business. »Ê¹ÚÌåÓýappy have various policies in place to support your well being. Debt Management requires that all Field Force Agents/Distraint officers should have undertaken a recovery proceedings check prior to making the calls.

Training

HMRC will provide Personal Safety training before any DMB member of staff goes out of the office on call. »Ê¹ÚÌåÓýapp training will be provided where necessary for other DMB staff when undertaking the recovery of debts.

Specialised training is available for jobholders in specific roles.

A list of HMRC personal safety training products is available on Online learning. A learning package for general Personal Safety training is available from online learning (product code 0016675).

Business Managers are responsible for assessing and controlling the H&S risks to their staff from their work activities and their immediate work area.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)Personal Safety