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A liaison arrangement exists between this office and the VOA (IHTM23002) Chief Executive’s office through the latter’s representative known as the Valuation Office Liaison Officer (VOLO). »Ê¹ÚÌåÓýapp VOLO visits us regularly and is in day to day contact with Our Valuation Office Liaison.

This is mainly to discuss

• special problems of valuation which cannot be resolved between individual caseworkers and valuers,
• any problems experienced with individual valuers (such as delay in reporting a case), and
• complaints about the VOA’s handling of particular valuations

Refer any case via your Team Leader (Compliance Group, or TSS (PC&S), to TG ) (problem of valuation) or Our Valuation Office Liaison (delay in reporting) which might benefit from a discussion with him.