RM5508 - RO instructions: How to register claims manually

Annual claims too old to register in RC are controlled from an establishment file called the Manual claims register'. »Ê¹ÚÌåÓýapp Claims Group Leader will keep the Manual claims registerâ€�.

On the day you receive it register the claim in the establishment file. Show

  • the consecutive number (start a new set of numbers on 6 April each year)
  • the file reference
  • the claimant’s name
  • the claimants’s capacity
  • the date the claim was received and registered
  • your initials.