SAM12030 - Appeals, postponements and reviews: reviews: review conclusion letters
»Ê¹ÚÌåÓýapp review conclusion letters must be sent to the customer when the review is completed and copies sent to the agent, if applicable.
»Ê¹ÚÌåÓýappse letters must be addressed to the customer, even if the appeal was made by an agent on behalf of the customer.