»Ê¹ÚÌåÓýapp

»Ê¹ÚÌåÓýapp principle of customer service is long established in HMRC. ‘Your Charterâ€� is available on the HMRC Internet site at .

‘Your Charterâ€� sets out what people, businesses and groups dealing with HMRC can expect from the department, as well as what it expects from them. »Ê¹ÚÌåÓýappse are set out in the customer’s nine ‘rightsâ€� and their three ‘obligationsâ€�.

‘Your Charter� also provides pointers to further information, our customer’s rights, where they can get help and support, and the role of HMRC.

Customers unable to access the Internet can obtain a copy in the following formats: British Sign Language DVD, Braille, large print, audio cassette or CD by telephoning 020 7147 2365.