SIOG1512 - Introduction and organisation: communication: importance of communication: communicating with others
»Ê¹ÚÌåÓýapp way we contact other people and organisations during the course of our work is important and it is essential that we maintain proper records of this. Sometimes this is a legal requirement but even if it is not, we need to maintain adequate audit trails.
You can find more detailed guidance on this at SIOG1600.