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To retrieve a scanned image, consider steps 1 to 6.

Step 1

Enter your emails and print off the RDC image request form.

Note: »Ê¹ÚÌåÓýapp email supporting the request should note the number of requests contained in the email. »Ê¹ÚÌåÓýapp turnaround time to complete the retrieval of the scanned image is 72 hours.

If the request is for

• a claim form, go to Step 2.
• an Annual Declaration, go to Step 3.

Step 2

Use the Tower system

• enter the customer’s NINO
• select [Search]
  Note: If there is no trace using the NINO, a search must be made using customer 1’s or customer 2’s name, address, post code and date of birth.
• identify the scanned image of the claim form that you want to print off
• print off all the pages that have been requested on the RDC image request form
  then
• go to Step 4.

Step 3

Use the Tower system

• enter the barcode provided on the RDC image request form
• select [Search]
• print off all the pages of the Annual Declaration
  then
• go to Step 4.

Step 4

Reply to the original image request email with ‘Found� or ‘Not Found�

then

• delete the email from your email inbox.

Step 5

Enter the following details of the image request into the Request log

• date of request
• NINO (if claim form) or barcode (if Annual Declaration)
• surname
• initial
• whether ‘Foundâ€� or ‘Not Foundâ€�
• who requested the image
• work area
• address
• date returned
• how many claim forms or Annual Declarations.

Step 6

Send the printed scanned image of the claim form or Annual Declaration to the person who requested the image. Follow the locally held security guidance for transferring paper documents.