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Usually a work item will remain on a work list until

• you take action to clear it

or

• circumstances have changed and the item no longer needs to be reviewed.

When either of these events happen, the computer automatically deletes the work item from the work list.

»Ê¹ÚÌåÓýapp computer deletes some work items

• instantly, so that the cases you clear disappear from the list once you complete your work on them
• periodically during the day, so these cases may not disappear from a particular list instantly
• overnight, therefore the cases you clear on one day will stay on the list until the following day.

Some work lists may draw your attention to a condition that needs reviewing but, when reviewing the case, you won’t necessarily need to

• use an NTC function

or

• take any particular action.

This sort of entry can’t be automatically deleted from the list.

If you decide after reviewing a work item that no further action is necessary

• use Function MAINTAIN WORKLISTS

and

• select [Delete] to delete the entry from the list.

Note: If manual deletion of a work item isn’t appropriate on any particular work list, [Delete] won’t be available.

You must take care when manually deleting a work item. Once you’ve deleted a work item, it’s permanently deleted and you won’t be able to check the work item again.

Note: Guidance on how to action entries on a specific work list is detailed in the section to which the work list relates - for example, use TCM0076040 for guidance on how to action entries on the Incomplete Applications work list.