TCM0162060 - Notes - Standardised Messages (J to M): Standardised Messages - L - Incompletes
Standardised reference
Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090
- CP NW & NE - 鈥楥P Number/Grp Number/Task/Building/Floor or Room/PID鈥�
- Compliance - 鈥楥xHx/PID/telephone number鈥�
BAU 鈥業ncomplete Applications鈥� work list
When a claim is received, if it has information missing, an entry may be created on the 鈥業ncomplete Applications鈥� work list. 皇冠体育app staff working this work list must obtain the missing information from the customer.
| Message | Explanation |
|---|---|
| LI01 - DD/MM/YY TELO CLMT1/2 RE (ITEM) | 皇冠体育app claim is incomplete. 皇冠体育app date shown is the date that the entry on the work list is being dealt with. A phone call has been made to the customer to obtain the missing details and the claim has been processed. |
| This Note no longer used from 8 August 2008 - LI02 - (DD/MM/YY) INCORRECT (000000 12345678) REMOVED. HHN (BANK A/C NO, SRTCDE) | 皇冠体育app incomplete claim work list entry was worked on the date shown. Due to an error with the bank account details shown on the claim, the details have been entered in Household Notes. |
| This Note no longer used from 8 August 2008 - LI03 - (DD/MM/YY) ACT INC | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app Actual or Estimated checkbox tick error has been removed and the actual income on the form has been entered on the tax credits computer and the claim processed. |
| This Note no longer used from 31 August 2012 - LI04 - DD/MM/YY FRM CMPLT (BNK/WRK) | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app required action has been taken. 皇冠体育app form has been completed. Workarounds done as specified. No contact with the customer is required. 皇冠体育app claim has been processed. |
| This Note no longer used from 13 September 2013 - LI05 - DD/MM/YY INC DEFAULTED TO EST | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app income has been defaulted to estimated income. 皇冠体育app claim has been processed. |
| LI06 - DD/MM/YY UTCX1 (TIME) RE (ITEM) C/BCK REQ | 皇冠体育app incomplete claim work list entry was worked on the date shown. One unsuccessful telephone call was made regarding (item) at (time specified). A call back is required. |
| LI07 - DD/MM/YY UTCX2 RE (ITEM) TC(SPECIFY) ISSD. BFDD/MM/YY | 皇冠体育app incomplete claim work list entry was worked on the date shown. Two unsuccessful phone calls were made to the customer. 皇冠体育app specified form has been sent to the customer regarding the details given 皇冠体育app case has been transferred to the BF Management Unit for the number of days shown. |
| LI08 - DD/MM/YY. CLMT1/2 WRK ERR RMVD | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app customer鈥檚 work screen tick error was removed from the place of work. 皇冠体育app claim has been processed. |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| This Note no longer used from 8 August 2008 - LI10 - (Recorded/Registered) (number) to (insert details) (DD/MM/YY) | A Recorded or Registered letter under the number shown has been redirected to the section shown. Worked on the date shown. |
| This Note no longer used from 17 May 2011 - LI11 - DD/MM/YY UTCX1 TC609R RE (ITEM) BF DD/MM/YY | 皇冠体育app incomplete claim BF work list entry was worked on the date shown. One unsuccessful phone call was made to the customer or a valid phone number isn鈥檛 available. Reminder letter TC609R was sent to the customer regarding the missing details. 皇冠体育app case has been given a further BF as shown. |
| This Note no longer used from 8 August 2008 - LI12 - (DD/MM/YY) UTCX2 PM C/BK (DETAILS REQUIRED) BF(7/14) | 皇冠体育app incomplete claim work list entry was worked on the date shown. Two unsuccessful daytime phone calls were made to the customer and a twilight shift call back is required. 皇冠体育app case has been transferred to the BF Management Unit for the number of days shown. |
| This Note no longer used from 13 September 2013 - LI13 - DD/MM/YY WAA CASE BF DD/MM/YY | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app case has been identified as a Working Age Agency (WAA) case. 皇冠体育app case has been transferred to the BF Management Unit for seven days. |
| LI14 - DD/MM/YY APPTEE CASE TC648 ISSD BF DD/MM/YY | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app case has been identified as an Appointee case. 皇冠体育app case has been referred to the Appointee team and transferred to the BF Management Unit for seven days. |
| LI15 - DD/MM/YY TC(SPECIFY) RECD MISSING DTLS ENTERED | 皇冠体育app incomplete claim work list entry was worked on the date shown. Specified pages were received and the details entered onto the computer. 皇冠体育app claim has been processed. 皇冠体育app paperwork has been sent to storage. |
| LI16 - DD/MM/YY TC609R BF14 DUPLICATE OF LI11, NOT NECESSARY | 皇冠体育app incomplete claim work list entry was worked on the date shown. No response to TC600. Form TC609 reminder issued. 皇冠体育app claim has been transferred to the BF Management Unit for 14 days. |
| This Note no longer used from 8 August 2008 - LI17 - (DD/MM/YY) REJ (HOURS WORKED) | 皇冠体育app incomplete claim work list entry was worked on the date shown. No response to the reminder. 皇冠体育app claim has been rejected by removing the hours worked. 皇冠体育app number of hours worked is shown in brackets. |
| This Note no longer used from 8 August 2008 - LI18 - (DD/MM/YY) REF.REJ (HOURS WORKED) | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app customer has refused to supply all the required details as previously requested. 皇冠体育app claim has been rejected by removing the hours worked. 皇冠体育app number of hours worked is shown in brackets. |
| This Note no longer used from 8 August 2008 - LI19 - (DD/MM/YY) CLMNT(1/2) NO CHB | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app customer has confirmed that they don鈥檛 have a Child Benefit number. 皇冠体育app claim has been processed without it. |
| This Note no longer used from 8 August 2008 - LI20 - (DD/MM/YY) PAYE RMVD | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app customer has confirmed their PAYE reference number as shown in the notes but the computer won鈥檛 accept it. 皇冠体育app PAYE reference number has been removed and the claim processed. |
| LI21 - DD/MM/YY COMPLEX TF - DO NOT PROCESS | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app case has been identified as complex. All enquiries have been made and the case has been transferred unprocessed to the Complex Case Team, Group 37. |
| LI22 - DD/MM/YY POSS COMP CASE TF(MU NUMBER) | 皇冠体育app incomplete claim work list entry was worked on the date shown. It鈥檚 a possible Compliance case. 皇冠体育app case has been transferred to the MU shown for investigation. |
| LI23 - DD/MM/YY CASE TF MU NUMBER | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app case has been transferred to the MU shown. |
| LI24 - DD/MM/YY EMP REF TRACED | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app employer reference number has been traced on the computer. 皇冠体育app claim has been processed. |
| LI25 - DD/MM/YY PROC | 皇冠体育app incomplete claim work list entry was worked on the date shown. No response to reminder letter. 皇冠体育app claim has been processed incomplete. |
| This Note no longer used from 17 May 2011 - LI26 - DD/MM/YY TF249942 | 皇冠体育app incomplete claim work list entry was worked on the date shown. No response to reminder letter. 皇冠体育app claim has been transferred to the Management Unit shown. |
| LI27 - DD/MM/YY TELO CLMT1/2 RE DUP CLM, W/DRAWN | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app customer has been phoned to establish the reason for the duplicate claim. 皇冠体育app customer has confirmed it was submitted in error. 皇冠体育app claim has been withdrawn. |
| LI28 - DD/MM/YY TELO CLMT1/2 RE DUP CLM, COC, W/DRAWN | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app customer has been phoned to establish the reason for the duplicate claim. 皇冠体育app customer has confirmed it was a change of circumstance. Details have been sent to the Change of Circumstance team. 皇冠体育app claim has been withdrawn. |
| This Note no longer used from 13 September 2013 - LI29 - DD/MM/YY TC664 RCVD DUP CLM W/DRAWN | 皇冠体育app incomplete claim work list entry was worked on the date shown. Form TC664 has been received. 皇冠体育app customer has confirmed the new claim was submitted in error. 皇冠体育app claim has been withdrawn. |
| This Note no longer used from 13 September 2013 - LI30 - DD/MM/YY TC664 RCVD DUP CLM, COC, W/DRAWN | 皇冠体育app incomplete claim work list entry was worked on the date shown. Form TC664 has been received. 皇冠体育app customer has confirmed the new claim was a change of circumstance. Details have been sent to the Change of Circumstance team. 皇冠体育app claim has been withdrawn. |
| LI31 - DD/MM/YY DUP CLM W/DRAWN | 皇冠体育app incomplete claim work list entry was worked on the date shown. Two identical partially captured claims on the computer. This claim has been withdrawn and the other worked. |
| LI32 - DD/MM/YY RESURRECTED CLAIM, W/DRAWN | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app claim has been resurrected in error. 皇冠体育app claim has been withdrawn. |
| This Note no longer used from 13 September 2013 - LI33 - DD/MM/YY CONTACT CLM1/2, COC SENT | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app customer has been phoned and the customer has confirmed there has been a change of circumstance. Details have been sent to the Change of Circumstance team. |
| LI34 - DD/MM/YYYY RTR TF | 皇冠体育app incomplete claim work list was worked on the date shown. All enquiries have been made and the case has been transferred to the International Team MU for their action. |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| LI36 - EMP REF-AP1 EMP REM-REF NO.(12345, EMP NAME, HRS) (team name/initials) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| LI37 - DO NOT PROC - CH(name and DOB) REM. TC1111 issued(DD/MM/YY) (team name/initials) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| LI41 - DD/MM/YY TELO CLMT1/2 RE (ITEM) NIL INC OBTND | 皇冠体育app claim is incomplete. 皇冠体育app date shown is the date that the entry on the work list is being dealt with. A phone call has been made to the customer to obtain the missing details and the claim has been processed. A nil income has been obtained from the customer. |
| LI42 - DD/MM/YY FRM CMPLT (BNK/WRK/NIL INC) | 皇冠体育app incomplete claim work list entry was worked on the date shown. 皇冠体育app required action has been taken. 皇冠体育app form has been completed. Workarounds done as specified. No contact with the customer is required. 皇冠体育app claim has been processed. Nil income has already been input on the claim by the customer. |
| LI43 - DD/MM/YY TC(SPECIFY) RECD NIL INC/MISSING DTLS ENTERED | 皇冠体育app incomplete claim work list entry was worked on the date shown. Specified pages were received and the details entered onto the computer. 皇冠体育app claim has been processed. 皇冠体育app paperwork has been sent to storage. A nil income has been obtained from the customer. |
| LI44 - APNTEE (name of appointee) confirmed on ADD. IDT/(enter initials) | Self-explanatory |
| LI45 - APNTEE not required/not authorised (delete as appropriate) | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI46 - Awaiting proof of APNTEE (include appointee鈥檚 name) BF56 from DWP/DSD (state which office and telephone number) | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI47 - Awaiting proof of Power of Attorney (include Power of Attorney鈥檚 name) | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI48 - Form TC228 issued | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI49 - Awaiting proof of Power of Attorney/Court Approval (name of POA and telephone number). IDT/(enter initials) | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI50 - Proof of APNTEE (include the appointee鈥檚 name) BF56 RECD from DWP/DSD | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI51 - Proof of Power of Attorney (include Power of Attorney鈥檚 name) received. | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI52 - APNTEE (name of appointee) confirmed on ADD DWP awaiting BF56. IDT (enter initials) | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI53 - Awaiting Proof of APNTEE (include appointee鈥檚 name) BF56 or BF57. Telephoned appointee and spoke to them. IDT/ (enter initial鈥檚) | Self-explanatory |
| This Note no longer used from 13 September 2013 - LI54 - APNTEE letter recd and redirected to (place of redirection). IDT (enter initial鈥檚) | Self-explanatory |
| This Note no longer used from 29 January 2013 - LI55 - TC1211 ltr issd. BF DD/MM/YYYY (insert 28 day date) | TC1211 letter has been issued to advise the customer unless they provide an alternative account by BF date XX/XX/XXXX we will pay tax credits into the account the customer has their Child Benefit paid into. |
| LI56 - DD/MM/YY - UTCX2 RE PY income. TC725 ltr issd | 皇冠体育app incomplete claim list entry was worked on the date shown. 皇冠体育app customer/s have not provided PY income. Two unsuccessful phone calls made to the customer/s. TC725 letter issued to the customers/s to advise them that we have used the PY income details held on our records (NPS/SA) |
| LI57 - DD/MM/YY - UTCX2 RE PY INCOME USED AS CLMT ON IS/JSA(IB)/ESA(IR)/PC (delete as appropriate). TC725 ltr issd. | 皇冠体育app incomplete claim list entry was worked on the date shown. 皇冠体育app customer/s has not provided PY income. Our records show that the customer/s were entitled to one of the follow benefits IS, JSA(IB), ESA(IR) or PC for the whole of PY. TC725 letter issued to customer/s to advise them that we have used 拢0.00 income for PY. |
| LI58 - DD/MM/YY FRM CMPLT (BNK/WRK/CCC) | 皇冠体育app Incomplete claim work list entry was worked on the date shown. 皇冠体育app required action has been taken. 皇冠体育app form has been completed. Workarounds done as specified. No contact with the customer is required. 皇冠体育app claim has been processed. |
| LI59 - DD/MM/YY PROC USING 拢99,999 as income/erngs (delete as appropriate) | 皇冠体育app Incomplete claim work list entry was worked on the date shown. No response to the reminder letter. 皇冠体育app claim has been processed using income/earnings of 拢99,999 as the income/earnings details were incomplete. |
| LI60 - DD/MM/YY No bank details provided. TC2037 issued to advise customer bank details used from departmental system. Claim processed. | 皇冠体育app Incomplete claim work list entry was worked on the date shown. No bank account details provided. Customer CHB/IS/JSA/ESA paid into bank account, letter sent advising tax credits to be paid into this account. 皇冠体育app claim has been processed. |
| LI61 - DD/MM/YY No bank details provided. TC2037 issued to request bank details as none held on departmental systems. BF DD/MM/YY | 皇冠体育app Incomplete claim work list entry was worked on the date shown. TC2037 issued requesting bank details. 皇冠体育app case has been transferred to the BF MU for 30 days. |
| LI62 - DD/MM/YY No reply to TC2037 requesting bank details. Claim processed | 皇冠体育app incomplete claim worklist entry was worked on the date shown. No reply to TC2037 requesting bank details. Claim processed |