TCM0272300 - Renewals - work lists (Unprocessed): Unprocessed S17 work list - NINO, P marker or 1SD not present (Info)

When you’re working the Unprocessed S17 work list, you may notice that some of the work items on the Maintain Worklist screen don’t contain

  • the customer’s NINO
  • a ‘Pâ€� marker (for priority cases where IS, JSA or PC is present)
  • the 1st Specified Date.

In these cases, you must access Function CAPTURE RENEWAL DECLARATION from the work list and, on the Declaration screen, select [Process].

When you do this, the work item (if it still exists) should display the correct relevant details on the Maintain Worklist screen.

Note: It won’t be possible to identify that there isn’t a ‘P� marker from the Unprocessed S17 work list. However, you may become aware that this isn’t displayed whilst working the case in other functions.

»Ê¹ÚÌåÓýappre is an Action Guide for this subject, select TCM0272320 to access it